To learn more about how the Coronavirus may affect your sourcing schedules and orders on, please see the answers to the frequently asked questions we've received from our buyers.

1. How may the Coronavirus (COVID-19) affect my order?

The virus impact varies across regions in China; different companies and factories have their own schedules to resume activity, so it depends on a case-by-case basis. Please note that Hubei province (including Wuhan city) is still in lockdown and delays are expected to continue. You are advised to contact your supplier for details.

2. Will the Coronavirus (COVID-19) cause delays in delivery and shipment?

Customs and logistics (except Hubei province) have gradually returned to normal performance after the Chinese lunar year holiday, but transportation in select severe virus-stricken areas is still limited. Please contact the supplier about their current production and delivery before placing an order.

3. Is it safe to receive a package from China?

According to WHO (World Health Organization), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find more Q&A on WHO website:

4. Can I cancel my orders from China due to the Coronavirus (COVID-19)?

There is no need to cancel your order if your supplier has resumed production. You can contact your supplier for more information.

5. When will all of the Chinese suppliers resume their normal activities?

Nationwide businesses (except some severe virus-stricken areas) are getting back to normal. The authorities are taking measures for the prevention and treatment of the Coronavirus (COVID-19), and there’s confidence in making the full recovery. You can contact us anytime if you want to know more about the Coronavirus updates in China.